Customer Service

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Latest activity by Customer Service
  • Customer Service created an article,

    Christmas Online Returns

    If you purchase an item online between the 18th of November 2019 to the 11th of December 2019 you automatically qualify for our Christmas return policy and can return your item(s) for refund of exc...

  • Customer Service created an article,

    How do promotions work?

    Promotions include free gifts, discounts or sale items and promotional codes. Promotions are valid for a specified period of time and be of single use only unless otherwise specified. Single use pr...

  • Customer Service created an article,

    How do I use a promo code?

    If valid, you can enter a promo code on the order confirmation page at checkout.

  • Customer Service created an article,

    Contact us

    Our customer service hours are Mon to Fri 8am - 4:30pm AEST Email: contact@misfitshapes.com Phone: +61 3 8534 9960   Aus Head Office: Globe International,  1 Fennell Street,  Port Melbourne VIC 32...

  • Customer Service created an article,

    I have a faulty product, what do I do?

    If you have purchased your product from our online store please send through pictures and description with your order number to contact@misfitshapes.com If you have purchased from another retail...

  • Customer Service created an article,

    How do I return?

    Your item must be placed back into its original packaging, with all original tags attached. Please include the original invoice, as well as a note indicating what you would like done with your retu...

  • Customer Service created an article,

    Can I return?

    M/SF/T can provide an exchange or refund for your order. Exchanges and refunds can be made up to 4 weeks from the date of purchase. Returns and exchanges are not available for free or promotional ...

  • Customer Service created an article,

    My tracking says my order is delivered, but I don't have it. What should I do?

    If you have selected Standard shipping and you haven't accepted the parcel your order should be at your local post office. Please check your mailbox for a card left by Australia Post. If you have ...

  • Customer Service created an article,

    What if I place my order on the weekend or on a public holiday?

    If your order is placed on a weekend or public holiday it will be picked and shipped on the next business day.  As our warehouse is in Victoria we follow the Victorian public holiday calendar, ple...

  • Customer Service created an article,

    Why is my tracking link not working?

    Once your order has been allocated a tracking number and dispatched, it can take up to 24 hours for initial scans to register with the Australia Post website.  If you find that the tracking inform...