Customer Service

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Latest activity by Customer Service
  • Customer Service created an article,

    New Zealand Orders

    $20 INTERNATIONAL SHIPPING to New Zealand Orders are shipped with DHL Express and delivered within 3-7 business days from dispatch.   Misfit Shapes does not take responsibility for any customs or i...

  • Customer Service created an article,

    How do promotions work?

    Promotions include free gifts, discounts or sale items and promotional codes. Promotions are valid for a specified period of time and be of single use only unless otherwise specified. Single use pr...

  • Customer Service created an article,

    How do I use a promo code?

    If valid, you can enter a promo code on the order confirmation page at checkout.

  • Customer Service created an article,

    Contact us

      Email: contact@misfitshapes.com For customer services inquiries please contact: +61 3 8534 9960 Our customer service hours are: Mon-Thurs 8am-4.30pm AESTFri: 8 am - 2:30 pm AEST For all wholesal...

  • Customer Service created an article,

    I have a faulty product, what do I do?

    If you have purchased your product from our online store please send through pictures and description with your order number to contact@misfitshapes.com If you have purchased from another retail...

  • Customer Service created an article,

    How do I return?

    All you need to do is: 1) Send us an email with your order number to let us know your preference for either exchange or refund 2) Head to our returns portal here - https://returns.auspost.com.au...

  • Customer Service created an article,

    Can I return?

    As long as the item isn’t worn, and the packaging is still intact, you can definitely send it back for an exchange or refund within 4 weeks of purchase. All you need to do is let us know what you w...

  • Customer Service created an article,

    My tracking says my order is delivered, but I don't have it. What should I do?

    If you have selected Standard shipping and you haven't accepted the parcel your order should be at your local post office. Please check your mailbox for a card left by Australia Post. If you have ...

  • Customer Service created an article,

    What if I place my order on the weekend or on a public holiday?

    If your order is placed on a weekend or public holiday it will be picked and shipped on the next business day.  As our warehouse is in Victoria we follow the Victorian public holiday calendar, ple...

  • Customer Service created an article,

    Why is my tracking link not working?

    Once your order has been allocated a tracking number and dispatched, it can take up to 24 hours for initial scans to register with the Australia Post website.  If you find that the tracking inform...